We hope you love your Joan purchase. If you have changed your mind, we are happy to accept returns within 7 days of the delivery date of your package. All items must be returned unworn, undamaged and in perfect condition with all tags remaining. 

We ask that you take care when trying garments on as items returned back to us that have been worn, or in an unwearable, or damaged condition will not be accepted and refused a refund.

Please note that Joan Collective offers free Canadian returns, & a flat fee of $10.00 for all US & International returns by mail, as long as the return request abides by the return policy conditions stated above. If you wish to return your unworn items, please email joan@joancollective.ca and our customer service team will be happy to assist you. 

For items on sale, our return policy remains the same, however, a flat free of $10.00 CAD/ USD will be deducted from your refund total for all returned items.

Returns will be processed within 3-5 working days of receiving the goods and will be refunded to your original payment method within 5-10 working days.